Problem

Unable to Move Message: The message could not be moved to the mailbox

Symptom

  1. You’re unable to move your emails to a folder on your iPhone or iPad.
  2. You cannot delete emails on your iPhone or iPad.
  3. Sent emails are not saved to your sent messages folder.

Cause

This error is caused by a missing IMAP Path prefix setting on your iPhone or iPad Mail. Ecenica email accounts need an IMAP path prefix to be configured on iOS devices.

Resolution

Follow the steps below to set your IMAP Path Prefix for your Ecenica email address. These steps apply to iPhone and iPads running iOS 7 and will also work with iOS 6.

  1. Press the Home button and tap Settings.
  2. Tap Mail, Contacts, Calendars.
  3. Mail settings in iOS on iPhone
    Tap Mail, Contacts, Calendars
  4. Tap your email account.
  5. Scroll down and tap Advanced.
  6. IOS 7 mail account advanced
    Tap Advanced
  7. Tap the empty IMAP Path Prefix.
  8. IOS IMAP Path Prefix setting
    Tap IMAP Path Prefix
  9. Enter INBOX in all caps.
  10. IOS7 Inbox path prefix
    Enter INBOX
  11. Press the Home button and then re-open Mail.
  12. You can now delete your emails normally on your iPhone and iPad.

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